Submit account, subscription, and connection questions through the user panel. Your issue details, supporting materials, and follow-up replies stay together in one ticket.
You must be logged in to submit a ticket. Sign in with a username and password; no email address is required.
Use tickets for account and subscription status, client imports, connection issues, payment checks, and refund questions. Describe the issue and include relevant details about what you were doing when it occurred.
Return to your ticket to check for a reply after submitting it. Resolution time depends on the issue and any information needed for review; no fixed response time is promised on this page.
View or Submit a TicketNo support email address is listed on this page. For account, payment, or subscription questions, use a ticket so the team can check the relevant account details.
Email support is not yet available, so no response time is listed. Check this page for future updates.
No Telegram support account is listed on this page. To share screenshots, add details about a technical issue, or follow up, use a ticket through the user panel.
Telegram support is not yet available, so no response time is listed. Do not assume that an account with a matching name found through search is an official support channel.
Include your platform, client name, selected region and route type, and whether the issue occurs during import, connection, or when accessing a service. Copy the exact error message and say whether the issue persists after switching routes or networks.
Check the Setup GuideInclude your plan, payment method, and the order status shown in the user panel. Monthly subscription data resets each month on the activation date. Data packages remain valid until used and never expire. Submit order details through a ticket after logging in.
Review Plan DetailsVPNRV offers a 30-day money-back guarantee. Submit a ticket with your refund request and the relevant order details. See the Terms of Service for applicable conditions. If more information is needed, reply in the same ticket.
View the Terms of ServiceCheck ticket status and replies in the user panel. If anything changes—for example, the connection works after switching networks, a new error appears, or the order status changes—add an update to the original ticket so the team can use the troubleshooting details already provided.
While you wait for a reply, browse the Help Center and Getting Started Guide. Avoid opening multiple tickets for the same issue. If it is resolved, post the outcome in the original ticket.
If you cannot log in, check your username, password, and the error message on the current screen, then try again from the user panel login page. No other account recovery options are listed here. Do not send account details to unverified accounts.